Company: Computacenter
Role: Associate Technical Analyst – Service Desk
Experience: 1 – 3 Years
Salary: Not Disclosed
Location: Bangalore
Employment Type: Full Time, Permanent
Industry: IT Services & Consulting
Department: IT & Information Security
Role Category: IT Support
Date: 22nd December – 24th December
Time: 12:00 PM – 4:00 PM
Venue:
Computacenter India Private Limited,
Bren Artimus, #9/8-1 (Opp. Christ University),
Dr. M.H. Marigowda Road, Hosur Road,
Adugodi, Bengaluru – 560029,
Karnataka, India
Contact Person: Chitra Prasad
Are you passionate about Service Desk opportunities and ready to explore your capabilities?
Service desk professionals are problem solvers. As a growing organization in India, Computacenter offers strong opportunities for career advancement and professional development.
The organization encourages innovation and creativity, emphasizing new ideas, cutting-edge technologies, and continuous improvement in a forward-thinking environment.
- Oversee and coordinate the entire incident management process.
- Identify, assess, prioritize, and resolve incidents to minimize business impact.
- Work closely with multiple teams to ensure effective incident resolution.
- Apply lessons learned to prevent future incidents.
- Handle calls, chats, emails, and service requests.
Operational Hours: 24/7 (Rotational shifts, including night shifts)
Work Mode: 5 days Work From Office (Mandatory)
- Bachelor’s degree or equivalent work experience (10+2+3 Graduation mandatory)
- 6 Months – 3 Years experience in Service Desk (Calls, Chats, Emails, Requests)
Eligible Qualifications:
- B.Tech / B.E – Any Specialization
- B.Sc / B.A / B.Com
- BBA / BMS
- BCA
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Problem-solving and critical thinking abilities
- Ability to work collaboratively in a 24/7 work environment
- Service Desk Management
- ServiceNow Ticketing
- IT Service Desk
- Ticketing Tools
- Chat Support
- Incident Management
- Voice Support
With over 20,000 employees worldwide, Computacenter operates at the heart of digitisation, advising organizations on IT strategy, implementing the right technology, and managing technology infrastructure across more than 70 countries.
Computacenter offers leadership training, coaching, mentoring, professional development, and international opportunities to support employee growth and career progression.
Computacenter values diversity and inclusion, welcoming applications regardless of age, disability, ethnicity, faith, gender identity, or sexual orientation.
The company is a Disability Confident Employer and guarantees interviews to eligible candidates with disabilities who meet essential job requirements.