Company & Job Details
Company: Firstsource
Experience: 0 Years
Salary: Not Disclosed
Job Location: Hyderabad
Walk-In Time & Venue
Walk-In Dates: 16th December to 19th December
Time: 11.00 AM to 2.00 PM
Venue: 5th Floor, BSR Teck Park, Nanakramguda, Hyderabad
Contact Person: Vaishnavi
Contact Number: 8639002425
Job Description – Roles & Responsibilities
- Handle inbound customer calls professionally
- Act as the first point of contact for customer queries
- Understand customer needs using active listening
- Provide correct information about products and services
- Resolve issues using internal systems and tools
- Update all customer interactions in CRM systems
- Ensure timely resolution of customer concerns
- Escalate complex issues to relevant teams
- Meet quality, AHT, FCR, and CSAT metrics
- Follow data protection and confidentiality policies
- Attend regular training and process updates
Job Details
Role: Customer Retention – Voice / Blended
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education & Skills
Education: Any Graduate
Key Skill: French Language