Customer Support Executive
Company: Neuroglia Health
Experience: 0 - 2 years
Salary: 3-3.5 Lacs P.A.
Location: Bangalore
Time and Venue
Date & Time: 20th December, 9.30 AM - 12.00 PM
Address: 393, 2nd Cross Rd, JP Nagar 4th Phase, Dollars Colony, Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078
Contact: tejal.jha@dailyrounds.org (9035599760)
Job Description
What will you be doing here?
- Be the User Champion: Take ownership of user challenges, solve their issues with empathy and precision, ensuring a seamless experience for their learning journey.
- Analyse and Innovate: Identify trends in user challenges, collaborate with the product team, and address recurring issues with data-backed insights.
- Collaborate and Communicate: Work closely with cross-functional teams, escalate technical issues, and maintain clear, friendly communication with users.
- Stay Ahead of the Curve: Master the Marrow platform and its features, offering up-to-date support and tracking recurring pain points.
Who Are We Looking For?
- A recent graduate with a passion for problem-solving and user experience.
- Exceptional communication skills, both written and verbal.
- A curious learner with strong analytical skills, eager to explore the product ecosystem.
- Someone energized by helping others and making a difference, one query at a time.
Job Details
Role: Voice / Blended - Other
Industry Type: E-Learning / EdTech
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Key Skills
- Customer Relationship
- Communication Skills
- Customer Support
- Customer Care
- Customer Satisfaction
- Voice Process