Company: Sodexo
Job Location: Bangalore
Experience: 0 – 3 Years
Salary: 3.5 – 5 Lacs P.A.
Employment Type: Full Time, Temporary / Contractual
Date: 22nd December – 23rd December
Time: 11.00 AM – 4.00 PM
Venue: Sabari Complex, National Plaza, 24, Field Marshal Cariappa Rd, Shanthala Nagar, Ashok Nagar, Bengaluru, Karnataka 560025
Contact Person: Surendra Mali
Contact Number: 7406204772
- Handle inbound and outbound customer calls professionally.
- Respond to customer emails and written complaints clearly.
- Record all interactions in the CRM system as per guidelines.
- Provide accurate information and resolve customer queries.
- Ensure positive customer experience and service quality.
- Escalate complex issues to the concerned team when required.
- 1 – 2 years of experience in customer service or contact center.
- Graduate / Undergraduate in any discipline.
- Strong English communication skills (verbal and written).
- Basic computer knowledge and typing skills.
- Experience with CRM or case management tools is preferred.
- Ability to multitask and work in a fast-paced environment.
Role: Customer Service
Industry: FinTech / Payments
Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations – Other
Graduation Not Required
Customer Support, BPO Customer Service, Voice Process, Email Process, Inbound Customer Service, Domestic Voice Process, BPO Voice, International Voice Process