Sagility India
Customer Support Executive

Company: Sagility India

Experience: 0 - 1 years

Salary: 3.25-4 Lacs P.A.

Location: Bangalore

Time and Venue

Date & Time: 15th December - 30th January, 11.00 AM - 5.00 PM

Venue: Sagility office, Ground Floor, Building 1A No.23 24, AMR Tech Park, Bengaluru Urban, Bommanahalli, Karnataka, India

Contact: Sakshi (7975105254)

Job Description

Non-Sales Role Dedicated Customer Support in a World-Class Work Environment.

Position Summary

The fulfilment by an insurer of its obligation to receive, investigate, and act on a claim filed by an insured. It involves multiple administrative and customer service layers, including review, investigation, adjustment (if necessary), remittance, or denial of the claim.

Roles and Responsibilities
  • Understand the basic professional standards and established procedures, policies before taking action and making decisions.
  • Processing claims and handling calls, as per the process guidelines.
  • Adhering to the service level and understanding Quality & Auditing parameters.
  • Assume responsibility for work and coordinating efforts.
  • Meeting assigned productivity goals.
  • Adhere to attendance and punctuality norms.
  • Acquiring knowledge & skills of related areas of the process.
  • Maintain interpersonal relationships at work with peers, supervisors, and should not have any recorded instance of misconduct.
Eligibility Criteria
  • Should be flexible to work in US Night Shifts and Rotational Shifts.
  • 10+2, 10+3, Any Graduates, and Postgraduates are eligible.
  • Maximum age limit: 32 years.
Benefits
  • Two-way cab facility
  • 5-day work week with 2 weekly offs
  • Attractive incentives and performance-based rewards
  • Night shift allowance
  • Medical insurance & Life insurance
  • 5-STAR rated infrastructure
Best Way to Apply

We encourage walk-ins at Ground Floor, No.23 24, AMR Tech Park, Block 1A Bengaluru Urban, Bommanahalli, Karnataka, India or you can directly call the recruiter:

Assistant Manager: Sakshi

Note: Our recruitment process is transparent, and we do not charge any fees from candidates at any stage. Report any fraudulent activity to salman.ahmed@sagility.com.

Job Details

Role: Customer Success, Service & Operations - Other

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education: UG: Graduation Not Required

Key Skills: Customer Support, Inbound Voice Process, Customer Service, BPO Customer Service, International Call Center, BPO Voice, Excellent Communication in English, Telecalling, Voice Process, International Voice Process, International BPO