Company: Shriram Life Insurance
Experience: 0 – 5 Years
Salary: Not Disclosed
Location: Hyderabad (Gachibowli)
Date: 16th December – 18th December
Time: 9:30 AM – 5:30 PM
Venue: 31, 32, Ramky Selenium, 5, Beside Andhra Bank Training Center, Financial District, Gachibowli, Telangana – 500032
Contact Person: Preethi V
Contact Number: 7358338080
- Handle inbound and outbound customer calls professionally
- Understand customer needs and provide correct product information
- Register and resolve customer queries and complaints
- Escalate unresolved issues and ensure timely closure
- Maintain polite and empathetic communication
- Update customer interactions accurately in CRM
- Support customer retention and service continuity
- Follow company policies and compliance guidelines
- Average Handling Time (AHT)
- First Call Resolution (FCR)
- Customer Satisfaction Score (CSAT)
- Quality Monitoring Score
- Schedule adherence and attendance
- Excellent communication skills
- Fluency in Tamil is mandatory
- Basic computer knowledge
- Customer handling and problem-solving skills
- Ability to work in a team environment
Qualification: Graduation preferred (Any discipline)
Experience: 0 – 3 years in BPO / Call Center / Customer Service
Industry Preference: Insurance, Banking, Telecom, Financial Services
Role: Voice / Blended Process
Industry: Insurance
Employment Type: Full Time, Permanent
Department: Customer Success & Operations
Telecalling, Outbound Calling, Domestic BPO, Telesales, Sales Process, Customer Support, Voice Process, BPO Sales