Job Overview
Company: Tech Mahindra
Experience: 0 - 5 Years
Salary: 3 - 5.5 Lacs P.A.
Location: Hyderabad
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Industry: IT Services & Consulting
Walk-in Date, Time & Venue
Date: 23 December - 26 December
Time: 11:00 AM - 1:00 PM
Venue: Tech Mahindra, Bahadurpally, Hyderabad
Contact Person: Aniketh
Note: Do not walk in on festive dates and Sundays.
Available Positions
- Technical Support Associate
- Senior Technical Support Associate
Job Description
Tech Mahindra is hiring enthusiastic candidates for the Service Desk – Technical Support (International Voice) role. The position involves handling customer queries, resolving technical issues, and ensuring high service quality.
Key Responsibilities
- Provide L1/L2 technical support
- Handle customer queries via calls and emails
- Troubleshoot and resolve technical issues
- Maintain incident documentation
- Ensure customer satisfaction
- Work with ITSM tools like ServiceNow, BMC Remedy, HPSM
- Active Directory user management
- Support Microsoft Office & O365
- Windows OS troubleshooting (7/8/10)
- VPN, Citrix, Exchange support
- Hardware, LAN, printer troubleshooting
- Remote desktop and device support
- Antivirus, patch management & SCCM basics
- Excellent voice communication skills
- Knowledge of ITIL processes
Requirements
- Freshers (No pursuing candidates)
- 0 - 5 years experience in International Voice Technical Support
- Excellent English communication skills
- Willing to work rotational night shifts (24/7)
- Work from office only
- Immediate joiners preferred
- Basic technical knowledge required
Perks & Benefits
- Training and career growth opportunities
- Friendly work environment
Education
Graduation Not Required
Walk-in Instructions
Candidates must carry their updated Resume and Aadhar Card.
Please mention Aniketh on top of your resume while attending the walk-in.