Job Overview
Company: Startek
Experience: 0 – 3 Years
Salary: 1.75 – 2.75 Lacs P.A.
Location: Bengaluru
Role: Customer Success Associate
Employment Type: Full Time, Permanent
Mode of Work: Work from Office
Time and Venue
Date: 7th January – 15th January
Time: 11.00 AM – 4.00 PM
Venue: 41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042
Contact: Kiran (9908421279)
Job Description & Responsibilities
- Handle customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve complaints and escalate complex issues when necessary.
- Maintain customer records and update CRM systems.
- Follow up with customers to ensure satisfaction.
- Collect feedback and share insights with the management team.
Skills & Qualifications
- Customer Service
- Voice Process
- Customer Support
- Telecalling
- Customer Care
- Domestic BPO
- Customer Management
- Customer Queries
- Voice Support
- Voice Processing
Excellent communication skills, problem-solving ability, basic computer knowledge, and multitasking skills are required.
Education & Language Requirements
Education: Diploma / Any Graduate
Experience: Freshers can also apply
Languages Required:
- English + Malayalam
- English + Hindi
Industry Details
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Role Category: Customer Success
Contact Persons
- Vidya: 9986218944
- Kiran Kumar: 9014726808
- Kawal: 9740357542
- Jennifer: 8050328034
- Bala: 9148813839