Company: Alorica
Location: Bengaluru
Experience Required: 0 – 2 Years
CTC: 2.5 – 3.25 Lacs P.A.
Position: Customer Experience Agent (Non Voice)
Process: Customer Service – International Non-Voice
Date: 5th January – 16th January
Time: 11:00 AM – 4:00 PM
Venue: Alorica India Private Limited, Bhartiya City – Block 1 & 2 – SEZ, Thanisandra Main Road, Bangalore – 560064
- Provide customer support and resolve customer queries via chat and email
- Build credibility and trust by empathizing with customer issues in writing
- Research, diagnose, troubleshoot, and identify solutions for customer concerns
- Handle international non-voice customer service processes
- Willingness to work in 24×7 environments (US shifts)
- Excellent command of English (spoken and written)
- Strong judgment and problem-solving abilities
- Quick learner with a self-motivated attitude
Minimum qualification: 10 + 2 years of formal education
Graduation preferred but not mandatory
Freshers: 2.6 LPA + incentives + night shift allowance
Experienced: 3.2 LPA + incentives + night shift allowance
Alorica (India) Private Limited
Bhartiya City – Block 1 & 2 – SEZ
Thanisandra Main Road
Bangalore – 560064
Timings: 11:00 AM – 4:00 PM (Monday to Friday)
Role: Customer Success, Service & Operations – Other
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations – Other
Regards,
Pooja H M