Job Overview
Company: Tech Mahindra
Experience: 0 – 5 Years
Salary: 3 – 5.5 Lacs P.A.
Job Location: Hyderabad (Bahadurpally)
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Time and Venue
Date: 5th January – 9th January
Time: 11:00 AM – 1:00 PM
Venue: Tech Mahindra, Bahadurpally
Contact Person: Aniketh
Job Description
Hiring for Service Desk (Technical Support – International Voice) roles:
- Technical Support Associate
- Senior Technical Support Associate
The role involves handling customer technical queries, providing timely resolutions, and ensuring excellent service quality in an international voice environment.
Key Responsibilities
- Provide L1/L2 technical support via calls and emails
- Troubleshoot and resolve technical issues
- Maintain incident documentation
- Ensure high customer satisfaction
- Work on ITSM tools like ServiceNow, BMC Remedy, HPSM, CA Service Desk
- Active Directory user management and password resets
- Support Windows OS, O365, VPN, Citrix, Exchange
- Hardware, network, and remote troubleshooting
- Basic knowledge of antivirus, patching, SCCM
Requirements
- Freshers or 0–5 years experience (International Voice only)
- No pursuing candidates
- Excellent English communication skills
- Willing to work rotational/night shifts (24/7)
- Work from office – Bahadurpally
- Immediate joiners preferred
- Basic technical knowledge required
Perks & Benefits
- Training and career growth opportunities
- Friendly and professional work environment
Walk-in Instructions
Candidates must carry:
- Updated Resume
- Aadhar Card
Please mention Aniket on top of your resume.
Note: Do not walk in on festive dates, Saturdays, or Sundays.
Education
Graduation Not Required