Job Overview
Company: Wipro
Experience: 0 – 4 Years (Freshers & Minimum 1 Year Experience)
Salary: Not Disclosed
Location: Bengaluru
Employment Type: Full Time, Permanent
Role Category: IT Support
Time and Venue
Date: 27 January – 29 January
Time: 9.30 AM – 12.30 PM
Venue: Wipro Sarjapur (SJP2), Mori Gate Bus Stop, Bangalore
Contact Person: Murali
Job Description
Role: Service Desk Analyst
Shifts: Rotational (5 Days Work From Office)
Work Environment: 24x7 Rotational Shifts
Communication: Excellent English Required
Responsibilities
- Assist end users with application, system, and network issues
- Diagnose, prioritize, troubleshoot, and resolve IT incidents
- Handle issues via phone, chat, email, and walk-ins
- Identify and escalate high-priority incidents
- Log and document all activities in the incident management tool
- Resolve helpdesk and service desk requests efficiently
- Take ownership of user issues and communicate progress
- Maintain high customer service standards
- Work in rotational shifts with rotating weekly offs
Requirements
- Excellent verbal and written communication skills
- Knowledge of ITIL framework and terminologies
- Hands-on experience with Windows, Mac OS, and VDI environments
- Strong problem-solving skills
- Ability to meet Service Level Agreements (SLAs)
- Flexible to work in 24x7 rotational shifts including holidays
- Self-motivated with strong customer service orientation
- Basic networking knowledge (DHCP, DNS, TCP/IP, VPN)
- Support standard enterprise applications
- Excellent organizational skills
Education
UG: Any Graduate