Time and Venue
Date & Time: 3rd February, 9:30 AM – 10:30 AM
Venue: WIPRO, Gate 3, Survey No.124 & Part of 132, P SEZ, Gopan Pally, Osman Nagar, Hyderabad, Telangana 500046
Contact Person: Shasha Vali
Walk-In Drive – Important Instructions
- Please carry your updated resume and one Government ID proof.
- Only the first 100 candidates will be allowed inside, so arrive on time.
- Do NOT carry personal laptops.
- Pursuing candidates are not eligible.
Job Details
Role: Service Desk Analyst (Technical Support)
Support Modalities: Calls / Chats / Emails
Experience Required: 0 – 1 Year Only
Work Mode: Work From Office (5 Days)
Shift: Rotational (Including Night Shifts)
Transport: One-way transport (7 PM – 7 AM | 30 km Radius)
Office Hours: 9.5 Hours per Day
Communication: Excellent verbal & written skills required
Preferred Candidate Profile
- Any fresher graduate or experienced candidate in Service Desk / Customer Support
- Strong verbal and written communication skills
- Basic understanding of technical troubleshooting
- Must have all educational documents (Provisional + Marks Memos)
- Immediate joiners preferred
Job Responsibilities
- Assist end users with application, system, and network issues
- Diagnose, troubleshoot, and resolve IT incidents via calls, chats, and emails
- Identify and escalate high-priority tickets
- Log and document all activities in the incident management tool
- Handle helpdesk requests efficiently
Role & Employment Details
Role Category: Technical Support – Voice / Blended
Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Education: UG – Any Graduate
Key Skills