Company: L V Prasad Eye Institute
Experience: 0 – 2 Years
Salary: 1.25 – 2 Lacs P.A. (Salary varies for experienced and apt candidates)
Job Location: Hyderabad, Telangana
Employment Type: Full Time, Permanent
Work Type: Full-time / Rotational Shift-based (7am – 4pm / 10am – 7pm)
Date: 12th January – 17th January
Time: 9.30 AM – 5.30 PM
Venue: Himayat Sagar Rd, Abhyudaya Nagar, Dargah Khaleej Khan, Hyderabad, Telangana 500086. L V Prasad Eye Institute, Kismatpur
Contact Person: Trinadh
Contact Number: 8309679221
Job Title: Tele-Counsellor – Hospital Appointments Department
We are seeking a professional and empathetic Tele-Counsellor to manage and schedule patient appointments through telephonic communication. The role involves guiding patients about hospital services and ensuring a smooth appointment process. Immediate joiners are preferred.
- Answer incoming calls and respond to patient inquiries regarding hospital appointments
- Schedule, reschedule, and cancel appointments as per patient requests
- Provide information about doctor availability, departments, and time slots
- Guide patients on required documents and consultation preparation
- Maintain patient confidentiality and follow hospital policies
- Coordinate with hospital departments for appointment confirmations
- Handle calls professionally and efficiently
- Good communication skills in English, Hindi, and Telugu
- Strong listening skills with empathy towards patients
- Basic knowledge of healthcare services is an advantage
- Familiarity with computers
- Previous experience in a similar role is a plus
- Intermediate (10+2) / Diploma / Graduation in any stream
- 0–2 years of experience in customer service, tele-counselling, or healthcare preferred
- Eye hospital experience is a strong advantage
Selected candidates will undergo 2 months of training.
Email: trinadh.pinninti@lvpei.org
HR Contact: Trinadh – 8309679221