Job Overview
Company: Genpact
Experience: 0 - 3 Years
Salary: Not Disclosed
Location: Bengaluru
Employment Type: Full Time, Permanent
Industry: BPM / BPO
Role Category: Customer Success, Service & Operations - Other
Time and Venue
Walk-in Date: 10 January 2026 (Saturday)
Time: 1.00 PM – 2.00 PM
Venue: ICA EDU SKILL; 431, 2nd Floor Sarvesh Arcade, 1st N Block, Rajajinagar, Bengaluru, Karnataka 560010
Job Description
Genpact is conducting a walk-in drive for the role of Technical Support Agent / Process Associate – Customer Care in Bengaluru.
Candidates will provide technical support via Call, Chat, and Email for hardware and OEM products including laptops and desktop systems.
Responsibilities
- Provide technical support for hardware, processors, wireless, graphics, and OEM products
- Troubleshoot issues via Call, Chat, and Email
- Perform Remote Access Sessions when required
- Handle 25–30 calls per day with AHT of 6–9 minutes
- Follow up with customers via email and phone
- Create knowledge base articles for resolved issues
- Identify and own process improvement initiatives
Eligibility & Qualifications
- Any graduate except Law or Diploma holders
- B.Tech / BCA / BSc Computer Science preferred
- Fluency in required languages
- Good written and verbal communication skills
- Basic knowledge of Microsoft Office and Windows OS
- Understanding of desktop, server hardware, and networking basics
- Customer service and process improvement mindset
Preferred Skills
- Ability to manage multiple priorities
- Strong analytical and problem-solving skills
Documents Required
- 2 Passport size photographs (one to be pasted on resume)
- 2 Copies of updated resume
- Original Aadhar Card
Why Join Genpact?
- Work on AI, automation, and digital innovation
- Opportunity to impact global enterprises
- Career growth through learning and mentorship
- Inclusive, values-driven work culture
- Collaborate with 140,000+ professionals worldwide