Time and Venue
Date & Time: 31st January, 10.00 AM – 12.30 PM
Venue: Awfis Hitech City N Heights – Level 1, Phase 2, N-Heights, Plot No 38, Siddiq Nagar, HITEC City, Hyderabad, Telangana 500081
Contact: Nandaswini / Piyush
Job Description
Domain: ITES / BPO / KPO
Designation: Process Executive – Voice
Educational Background: Minimum Graduate
- Excellent communication skills in Hindi and English
- Ability to communicate with customers with a customer-centric mindset
- Excellent documentation skills
- Good comprehension skills to understand customer issues clearly
- Ability to follow customer issues through resolution without distraction
- Good composition skills with grammatically correct written responses
- Ability to work independently and in a team environment
- Familiarity with Windows, Microsoft Office, and internet browsing
- Excellent typing skills
- Ownership to resolve challenging customer issues
- Organized and detail-oriented approach
- Resolving technically complex queries
- Drive continuous improvement through root cause analysis
- Rotational shifts with flexibility for night shifts (24×7)
Work Location: Hyderabad – Permanent Work From Office
Role Details
Role: Voice / Blended – Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate